We will gladly process an exchange or issue a store credit for the value of the returned items within 21 days of purchase. Original shipping and handling fees are non-refundable. Exchanges are subject to cancellation due to item availability; if the item you wish to exchange is no longer available, you will receive a store credit by default.
We are unable to process returns for items that have been worn, laundered, mishandled and/or are returned in a soiled condition. All returns must be received in original packaging and condition with tags in place. Additionally, all swimwear bottoms returned must be unworn with sanitary strips in place. If returned items have signs of wear or do not have the original tags attached, no credit will be issued and the purchaser will be charged for the return shipment.
Pack all unworn, unsoiled items in a secure carton or reuse the original packaging and enclose the completed return form. Send items back to us at the address below using any trackable/insured shipping method.
RED VELVET by Nicole Marcella
Attn: Returns Department
12 E. 69th Street
New York, NY 10021
As always, retain your Order Summary and Tracking Number for reference. Please allow up to 14 days for us to receive and process your request. We will send you an email confirming that your return or exchange has been processed.